Mobile Field Support Engineer - Shrewsbury Telford
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This is a field-based/mobile role supporting Post Office Branch hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area (Shrewsbury).
Clean & valid manual UK Driving License is essential.
Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with engineers being responsible for punctual attendance at the allocated Branch locations for resolution within agreed service levels.
Role requires frequent Weekend work on a Rota basis.
Role Responsibilities
Device and connectivity troubleshooting
Device imaging and configuring
Device swap outs and connectivity cabling, Wi-Fi
Device installs, moves, decommissions.
Device stock control and asset management
Proactive maintenance, user familiarization and guidance.
Cable management
Smart hands and eyes
Liaison with other support teams
Essential Skills/Experience
Previous experience in a similar role.
Familiarity with Point of Sale devices.
Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers.
Knowledge of Windows operating system and associated technologies.
Knowledge of peripherals and their maintenance – printers, scanners.
Be SLA focused and familiar with call management products.
Familiarity with support procedures, scripts, and processes.
Proven troubleshooting skills.
Awareness of Payment Card Industry (PCI) compliance would be desirable.
Valid UK Driver’s License - Vehicle supplied.
Good customer-focus & communication skills.
Availability to work away from Home if required.
What We Will Do For You
Competitive compensation
Pension scheme
DXC Select – Our comprehensive benefits package (includes private health/medical insurance,, gym membership and more)
Perks at Work (discounts on technology, groceries, travel and more)
DXC incentives
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