Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors, and Gyms, with colleagues working across various retail fascias worldwide.
JD Sports Fashion Plc was listed on the London Stock Exchange in 1996, has been a FTSE100 company since 2019, and continues to grow both in the UK and internationally.
Our goal is to be the leading global omnichannel retailer in the sports and outdoor industry. To achieve this, we seek individuals who are committed to our strategic goals of being a people-led, innovative, and customer-focused organization that excels operationally and explores new growth areas.
Role Overview
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. JD Group offers ample career development opportunities for motivated individuals eager to progress and develop their careers.
Responsibilities
* Provide outstanding customer service by greeting customers warmly, ensuring they have a positive experience, and understanding the customer service measurement program.
* Drive and exceed sales targets by utilizing in-store devices, promoting the full product range, and maximizing add-on sales opportunities.
* Maintain high visual and merchandising standards, ensuring the shop floor is clean, well-stocked, and displays adhere to brand guidelines.
* Support store operations by assisting in other departments, representing the company professionally, and following safety guidelines.
* Process sales transactions accurately, including cash handling and card payments.
* Upsell and cross-sell products to maximize sales opportunities.
* Keep stock levels on the shop floor replenished and shelves organized and appealing.
* Address and resolve customer queries professionally.
* Collaborate with team members to achieve store targets.
Role Objectives and KPIs
* Contribute to achieving or exceeding the store’s monthly sales target.
* Drive KPIs such as Units, Conversion, ATV, UPT.
* Meet upselling and cross-selling targets.
* Maintain a high Net Promoter Score.
* Ensure all stock on the shop floor is fully replenished.
Skills and Experience
* A positive attitude towards a fast-paced, customer-focused retail environment.
* Enthusiasm for viewing challenges as opportunities for personal and professional growth.
* Strong interpersonal and communication skills, thriving in social interactions with customers.
* Flexibility to work various shifts, including weekends and holidays, as needed.
Benefits
We recognize our colleagues’ hard work and offer a range of benefits, including:
* 25% staff discount on a wide range of products in-store and online across JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors.
* Exclusive deals and discounts from retail and hospitality partners via TELUS Health platform.
* Access to counseling, digital health, and well-being services through TELUS Health.
* Health cash plans.
* Internal development courses for personal and professional growth.
* Apprenticeships and accredited qualifications—earn while you learn (England only).
* Discounted gym memberships at JD Gyms.
* Opportunities to join colleague networks and support initiatives for positive change.
* Volunteer opportunities and support for JD Foundation initiatives.
* Employer engagement forums to influence positive change.
* Incremental holiday allowance.
We appreciate our colleagues' efforts and offer staff discounts, development opportunities, and more to support their growth and well-being.
Thank you for your time.
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