Job Description
As a Customer Engagement Specialist, you will be responsible for delivering exceptional customer service in a fast-paced retail environment. You will play a key role in creating a positive shopping experience for customers, while also contributing to the success of our store operations.
Key Responsibilities
* Provide outstanding customer service, responding promptly and professionally to customer queries and concerns.
* Engage with customers to understand their needs and preferences, offering tailored product recommendations and advice.
* Work collaboratively as part of a dynamic team to achieve sales targets and drive store performance.
* Maintain a high level of product knowledge, staying up-to-date on new products and promotions.
* Contribute to visual merchandising and store displays, ensuring a visually appealing shopping environment.
* Process transactions efficiently and accurately, handling cash, card payments, and other payment methods.
Requirements
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
* Strong problem-solving skills, with the ability to think critically and respond effectively to challenging situations.
* Ability to work in a fast-paced environment, prioritizing tasks and managing time effectively.
* Basic mathematical skills, with the ability to handle cash and make change accurately.
* Previous experience in retail or customer-facing roles is preferred but not essential.
Benefits
* Competitive hourly rate.
* Performance-related bonuses.
* Employee Assistance Programme.
* Staff discount.