**High Salary Customer Support Specialist Job Summary
The ideal candidate will be responsible for managing incoming requests, identifying potential sales leads, booking appointments, and serving as the first point of contact for customers. The role requires excellent communication and problem-solving skills to deliver a top-notch customer experience.
About Us
We value diversity and inclusion in the workplace and are committed to providing a positive and supportive environment for all employees. We offer a range of benefits and opportunities for growth and development.
Benefits and Perks
* Competitive pay
* Flexible working hours
* Health insurance
* PTO & Sick Leave
* 401(K)
Responsibilities
1. Promote and seek out opportunities to deliver exceptional customer service
2. Interact with customers to identify their individual needs and opportunities for new/used car sales presentations
3. Work closely with colleagues to ensure sales lead opportunities are accounted for and appropriate notes are made in the CRM
4. Complete phone calls as assigned by the supervisor
5. Act as a member of the team, which includes cross-training for internet lead and incoming/outgoing telephone sales prospecting roles
6. Conduct sales department service tours
7. Stay informed about new products, features, accessories, etc., and their benefits to customers
8. Attend product and sales training as requested
9. Attend sales meetings
Requirements
1. High school diploma or general education degree (GED)
2. Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
3. Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy
4. Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public
6. Clean driving record & valid driver's license