YDU JC Air Cond & Ref Inc.- Dubai is seeking a Solutions Architect to design and evolve our global cloud contact center ecosystem in Cork, Ireland. You will play a pivotal role in creating scalable solutions across voice, digital, and AI-driven channels, ensuring alignment with business objectives.The ideal candidate has proven experience in contact center solution architecture, hands-on knowledge of cloud platforms such as NICE or Amazon Connect, and a strong understanding of IVR and unified communications. This position emphasizes innovation and proactive collaboration with various teams.
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