What is the opportunity?Join a dynamic, customer-focused team where your enthusiasm and initiative will be valued. This is a fantastic opportunity for a motivated individual to grow professionally, enhance their customer service skills, and make a meaningful impact by working closely with our diverse business and corporate clients.You'll deliver exceptional service to our Business Customers by employing performance data and customer feedback to drive continuous improvement and ensure a best-in-class experience.In This Role, You WillDevelop and implement improvements to improve the Customer ExperienceEngage with BPO partners as part of day to day operationsPlay a key role in supporting our customers transitioning to SEPA Instant paymentsWork in compliance with all internal and external regulatory requirementsWhat Will Make You Stand OutDemonstrated capability to put the customer first in every interactionGood communication and interpersonal skills with an ability to work effectively as part of a high performing teamSelf motivated with the necessary aim to achieve agreed goalsAdaptive to new technologies & platformsWhile not crucial to apply the following would be a strong bonusAn interest in collating MI and using it to benefit both Customers & ColleaguesDedicated to personal organisational and individual development of skills, knowledge & ability.Essential QualificationsThere are no minimum educational requirements for this role.More About The TeamCorporate and Commercial Onboarding & Treasury Services sits within Strategic Transformation & Operations (ST&O) team in Corporate and Commercial Banking. ST&O team is a centralised divisional operations function, integrating our service model, delivering operational excellence and driving our strategic transformation agenda. CCTS currently incorporates Treasury Operations, Payment Operations & Payment Investigations.This is a hybrid role, based primarily at The Areana, Tallaght. We typically ask colleagues to spend a minimum of 8 days per month working in-person to support teamwork and connection. Specific arrangements will be confirmed by your recruiter to ensure they meet the needs of the role and team.Why work with us?The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your careerKey CompetenciesCustomer Focused - SelfTake Ownership - SelfManage Risk - SelfBetter together - SelfBe Decisive - SelfWe're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.