Job Title: Production Operations Specialist
We are seeking a skilled Production Operations Specialist to join our team. As an Issues Management Analyst in Production Management, you will be required to thoroughly evaluate information, engage, and communicate issues to help remediate and resolve business and production problems efficiently and effectively.
This entails extensive research, resolution, and root cause analysis of issues which can be associated with our distributed technologies, user interfaces, or client-specific configurations. Issue resolution requires collaboration between various business and technology teams, and you are responsible for ensuring the resolution of all assigned issues as well as communication to applicable stakeholders.
About the Role:
* Ensure timely and accurate resolution of Issues Management cases by conducting research, identifying, and coordinating work activity between stakeholders in a matrix organization.
* Effectively communicate analysis of issues to internal and external stakeholders as directed.
* Builds and maintains strong relationships with Relationship Managers, Client Service Account Managements, and Technology teams to identify process improvement opportunities.
Responsibilities:
* Manage the lifecycle of issues until resolved.
* Collaborate within a group and work independently with minimal supervision.
Requirements:
* Bachelor's degree or 3+ years' equivalent relevant work experience.
* Minimum 2+ years' experience in a Customer or Client Facing related role.
* Experience with AWS Snowflake, Oracle Database, and SQL query experience writing and modifying complex queries.
About Us:
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.