DescriptionThe Selling Partner Services (SPS) team operates the business, technology and seller services that make Amazon the best place on Earth for 3rd party sellers to start and grow a global business. Today, the vast majority of those sellers choose to do so trusting Fulfillment by Amazon (FBA) to fully manage their selection from the factory floor to the customer door, allowing sellers to leverage the power of Amazon's global fulfillment network. Our mission in WW FBA is to enable the long-term success of our sellers by building best-in-class processes and tools that make FBA the simplest, most reliable and profitable channel for our sellers. Our store has enabled sellers of all sizes and origins to compete in an evolving global market, and today WW sellers serve tens of millions of items to customers globally.The success of WW FBA is synonymous with that of our sellers, and the WW FBA Returns team is on a mission to help ensure that success. The WW FBA Returns team leads WW strategies and initiatives focused on reducing FBA returns to protect the customer experience, helping sellers to reduce returns enable seller success by improving the quality of their listings and products selling globally at Amazon, and reducing our cost to serve.The team is seeking an experienced Principal Program Management leader to define the strategy and drive the execution of a roadmap for returns reduction for key areas of focus for FBA's vision including returns reduction for High ASP and Non-Sortable selection as well as developing strategies WW and Emerging Markets. The successful execution of this roadmap requires collaboration with teams across multiple organizations such as Retail Business Services (RBS), Category Teams, WW Returns and Recommerce, Customer Service, US 3P and FBA regional teams, and other business and SPS teams.This leader will be responsible for identifying high impact opportunities, generating actionable insights from customer derived sources and seller feedback, defining clear problem statements to address egregious and repetBasic QualificationsBachelor's degree10+ years of program or project management experience7+ years of working cross functionally with tech and non-tech teams experience7+ years of managing, analyzing and communicating results to senior leadership experienceExperience implementing repeatable processes and driving automation or standardizationExperience defining program requirements and using data and metrics to determine improvementsPreferred QualificationsExperience dealing effectively with customers during problem resolution and operating efficiently under pressureAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Company- ADCI - BLR 14 SEZ - F07Job ID: A3106000