At Amazon Web Services (AWS), we're looking for an experienced leader to build our Engagement Management Professional Services specialty team.
As the person in this role, you will be responsible for ensuring the successful delivery of engagements and partner with other AWS ProServe organizational leaders to expedite stakeholder alignment, team cohesion and risk mitigation while ensuring feedback loops close the engagement lifecycle.
You will be a strategic business partner assisting in development of internal teams in agile frameworks best practices and AWS' prescriptive practices to accelerate both innovation and migration scenarios with customers.
Eligibility
This role requires you to be a Swedish National and have business-level proficiency in the Swedish language.
Key Responsibilities
Engage customers—collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts.
Leadership—build and lead a team of individuals who will be responsible for the successful delivery of projects with our most strategic customers.
Advisory—work as a strategic business partner to help customers achieve their business outcomes and drive innovation throughout the engagement life cycle.
Talent Development and Training—enable customers, partners and internal teams on our agile delivery framework, AWS' prescriptive way of working, and continue to develop and iterate on the current methodology.
Drive a consistent project/engagement experience for our customers through our Engagement Manager community.
Solutions—participate in pre-sales, on-site visits, understand customer requirements, propose and deliver ProServe offerings such as mass migration programs, and help develop custom solution engagements.
Expertise—collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services in key market verticals and regulated industries such as financial services, media/entertainment, and healthcare/life sciences.
Delivery—deliver and manage multi-stream technical engagements with partners and customers; provide executive-level oversight and enable communication on program or project progress and financials tailored to the audience.
The Engagement Manager is responsible for managing customer expectations, managing AWS delivery consultants, and managing the scope and budget of each individual project.
Feedback—work with AWS engineering, support and business teams to convey partner and customer feedback and lessons learned.
Basic Qualifications
Managed a team whose primary responsibility is program/project management in a professional services environment.
Extensive, hands-on experience leading the delivery of multiple enterprise-level IT consulting projects using Agile/Iterative and Waterfall methodologies.
Experience developing and maintaining executive relationships (C-level CIO, CTO, CISO, etc.) with the ability to articulate complex concepts concisely to collaborate among technical and non-technical stakeholders.
Ability to manage internal and external cross-functional teams in fast-paced matrix partner and customer organizations.
Preferred Qualifications
Extensive experience managing and leading the delivery of large portfolios or programs across one or more industry verticals such as Media and Entertainment and Telecommunications.
Proficiency in cloud technology value proposition, principles, and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology.
AWS certifications, AWS engagement delivery experience or other public cloud certifications.
Project Management certification (PMP, PRINCE) and/or Agile (e.g., APM, CSM, PMI-ACP, SAFe SM, CSPO) certification.
Post-Graduate degree (e.g., MBA, MS Computer Science, etc.).
About the Team
AWS values diverse experiences and encourages candidates to apply even if you do not meet all of the preferred qualifications and skills listed in the job description.
Our team includes experts from across AWS who help customers design, build, operate, and secure their cloud environments, and our inclusive culture empowers our people to take pride in what makes them unique.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
We value diversity and inclusion, and we provide accommodations for applicants with disabilities.
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