Job Title: Customer Experience Transformation Expert
About the Role
We're seeking an experienced customer experience transformation expert to join our team. As a key member of our service design practice, you will be responsible for helping clients reimagine their customer-facing functions through digital innovation and developing strategies to drive sustainable growth.
Key Responsibilities:
* Design holistic services by utilising human-centred design to identify pain points, co-design innovative service solutions and visualise enhanced experiences through user journey maps and prototypes.
* Foster open dialogue, active listening and a culture of innovation with cross-functional teams to drive measurable business growth.