Job Title: Intermediate IT Support Engineer
We are seeking a highly skilled and experienced intermediate IT support engineer to join our team on a contract basis. This role will involve providing technical assistance and support to users across various environments, including Windows, ChromeOS, and iOS operating systems.
Key Responsibilities:
* Troubleshoot and resolve hardware, software, and connectivity issues in a timely and efficient manner.
* Manage and respond to helpdesk tickets in a professional and courteous manner.
* Support users across multiple platforms, including server environments, Office 365, and Google Suite.
* Assist with device setups, installations, and peripheral troubleshooting.
* Contribute to system upgrades and update processes.
* Investigate power-related and connectivity faults.
* Document resolutions and contribute to knowledge base development.
* Collaborate with ICT staff and third-party providers as directed.
Essential Requirements:
* Level 7 NFQ qualification or equivalent in an ICT discipline.
* Minimum 4 years of IT support experience.
* Strong knowledge of end-user support, helpdesk tools, and remote access utilities.
* Proficiency with both Microsoft and Google productivity tools.
* Full driver's license and ability to travel across Kildare and Wicklow.
* Readiness to present certifications and references prior to engagement.
Contract Details:
* 2-year fixed-term contractor role with potential extension.
* On-site work across multiple locations.
* Day rate to be proposed by applicant.
This is an exciting opportunity for an experienced IT support engineer to join our team and take on new challenges. If you have the skills and qualifications we are looking for, please apply today with your CV and proposed day rate.