Social Media Content Analyst Role
Are you passionate about social media and eager to make a positive impact online?
We're seeking a dedicated Social Media Content Analyst to contribute to shaping a safer and more inclusive digital environment.
About the Role
* Investigate and resolve reported issues, including account support and abusive content, via our ticketing system
* Enforce community guidelines by addressing reports of abuse on the platform
* Stay updated on clients' products and community standards
* Utilize regional insights to provide scalable solutions and support the online community
* Analyze data to continuously enhance user experience
* Identify workflow inefficiencies and suggest improvements
Requirements
* Fluency in Dutch, Finnish, or Hebrew (C1/C2) and English (C1)
* A valid Stamp 4, 1G, or EU passport
* In-depth cultural understanding and awareness of current affairs in the region
* Strong problem-solving abilities, attention to detail, and critical thinking skills
Benefits
* A full-time, permanent contract
* A choice of day shift (9am to 5:30pm) or evening shift (6pm to 2am) from Monday to Friday, with occasional weekend and bank holiday work
* A base annual salary of €29,700k, with an additional 25% increase for the evening shift from 10pm to 2am, plus a €12 daily taxi allowance, bringing total potential earnings up to €33k
* 25 days of annual leave, private healthcare, and pension contributions
* Extensive training and access to CPL's Wellness Programme
* Bike to Work and Tax Saver Scheme
* Free canteen, food, and snacks