About Us:One of Irelands largest Furniture Retailers, we are a dynamic and fast-growing company passionate about delivering exceptional products and providing excellent customer service.As we are constantly expanding with over 22 stores nationwide, we're looking for anenthusiastic and self-motivated Customer Care and Sales support Executiveto join our expanding team and help drive revenue growth, enhance customer experience, and support our digital presence.Key Responsibilities:Customer Support & ServiceProvide friendly and efficient assistance to customers via phone, email, and live chat.Handle general enquiries, product information requests, delivery updates, and after-sales support.Record and manage customer cases accurately within our CRM system.Liaise with logistics, warehouse, and store teams to ensure smooth order fulfilment and issue resolution.Follow up on open queries to ensure customer satisfaction.Selling our online products and responding to sales queries.Administration & CoordinationProcess orders, service requests, returns, and warranty claims.Maintain detailed records of customer interactions and feedback.Support internal departments with administrative tasks related to customer orders and aftercare.Support customer care and sales administration across multiple channels, including phone, email, and digital platforms.Provide regular updates and reports on customer issues or trends to help improve service processes.Customer Experience & Relationship BuildingDevelop strong product knowledge to guide customers confidently (training provided).Where appropriate, assist customers with complementary or add-on items to complete their purchase.Identify recurring issues or bottlenecks and suggest process improvements.The PersonAt least 2 years of experience in a customer service, administration, or support role (retail or consumer goods experience a plus).A genuine passion for helping people and providing great service.Strong communication and problem-solving skills.Confident phone and written communication style with excellent attention to detail.Comfortable using multiple systems (CRM, order management, email platforms).A positive, adaptable, team-oriented attitude.Willing to support sales when needed (e.g., assisting a customer to complete their purchase).Skills & QualificationsProven experience in a customer-facing or administrative support role.Strong IT literacy (MS Office, CRM tools, email systems).Excellent organisational and multitasking skills.Furniture industry experience is a plus but not required.WHY JOIN US: Look us up on Glassdoor rated 4.6/5.BenefitsWe're dynamic and expandingFun, fast paced & high energy work environmentCulture of developing and promoting from within the companyOur Generous staff discountsOur pension schemeOur Bonus SchemeOur Educational Support SchemeOur Discounted corporate rate health careOur free Employee Assistance ProgrammeOur wellbeing initiatives like our Bike to work schemeCareer Development OpportunitiesContinuous professional development with dedicated training resources