Keywords is a global services platform for video games, leveraging technology and media to support content creators and publishers throughout the full lifecycle of interactive content.
Job Summary
As an Enterprise Technical Account Manager, you will drive the expansion of Keywords Studios Player Engagement Services with large enterprise game companies. You will be a key member of the Player Engagement Sales & Business Development team, managing relationships for our global enterprise customers.
Key Responsibilities and Activities
Build and execute an Enterprise Account plan, defining technical strategies to expand share of wallet within existing customers and identify whitespace opportunities.
Act as the single point of contact for customer health, owning overall account strategy, legal & billing discussions, and increasing overall customer usage of the Player Engagement platform and services.
Report on weekly, monthly, and quarterly pipeline opportunity and progress toward revenue goals.
Receive and respond to customer RFI/RFPs.
Leverage existing networks within the games industry to create new opportunities for Keywords, focusing on introducing Player Engagement Services.
Core Competences
Strong team player with high emotional intelligence.
Customer obsessed.
Strong critical thinking skills.
Commercial and business creativity.
Process driven and execution oriented.
Data driven mentality.
Ability to work through ambiguity.
Requirements
5‑7+ years of Account Management experience supporting game industry customers.
Experience engaging with game publishers at the highest levels of the organization (CxO, Studio Head, SVP, VP, etc.).
Experience managing and growing an existing book of business exceeding $20M+ ACV.
Existing experience selling to or working within the Player Engagement ecosystem.
High attention to detail and ability to deliver as a trusted advisor.
Superb written and verbal communication skills.
Willingness to travel as required.
Self‑motivated and able to operate in a remote environment.
Benefits
Salary range: $150k – $200k USD yearly.
Equal Opportunity Statement
Keywords Studios is dedicated to following a well‑established Equal Opportunities Policy. We endeavor to create a workplace which provides equal opportunities for all employees and potential employees.
Role Information: ENStudio: Keywords StudiosLocation: AmericaArea of Work: Player EngagementService: EngageEmployment Type: PermanentWorking Pattern: Full Time, Remote
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