Lead Operations Professional
We are seeking a seasoned professional to lead our hotel operations. As an experienced leader, you will be responsible for guiding and managing our teams to deliver exceptional guest experiences, drive strategic growth, and maintain high-performance standards.
This role offers the unique opportunity to shape the culture and success of your team while contributing to the strategy of our hotel. You will enjoy working in a supportive environment that values innovation and excellence.
* Provide strategic support to the General Manager for all hotel operations.
* Directly lead the heads of departments.
* Ensure that all staff are consistently motivated and engaged to deliver excellence in service.
* Succession Planning Lead the development and continuous learning of the hotel staff.
* Ensure the best level of customer care within the property.
* Support the profitability and cost management of the hotel.
Benefits include:
* Competitive salary
* Opportunities for career advancement through our internal development programs
* A supportive work environment that values innovation and excellence
* A range of employee benefits including pension access, performance-related bonuses, and more
To be successful in this role, you will need:
* 2-3 years of experience in a sales or marketing role, preferably in a hotel or customer-focused environment
* A creative thinker with an outgoing personality, capable of building new relationships and maintaining existing ones
* Proven experience in effective people management within a team environment
* Sales-focused, target-driven, and results-oriented
* Excellent communication skills, both written and verbal, with the ability to provide clear reports to clients and colleagues
About us
We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world.