Job Description
As a key member of our Access to Care team, you will play a vital role in ensuring the seamless delivery of patient services. Your responsibilities will include managing face-to-face, telephone, and email queries, coordinating clinic schedules, handling payments, managing referrals, and supporting consultants and the multidisciplinary team.
Key Responsibilities:
* Act as the first point of contact for patients at front of house, greeting, registering, and assisting in a professional and courteous manner.
* Manage incoming and outgoing referrals, ensuring timely triage and follow-up.
* Liaise with external hospitals and diagnostic providers to gather patient reports.
* Coordinate with the wider multidisciplinary UPMC network for further investigations and specialist interventions.
* Operate confidently across multiple electronic health records.
* Collect patient payments and reconcile daily accounts.
* Process and maintain billing and invoicing records, ensuring accuracy and compliance.
* Maintain clear, efficient, and up-to-date filing systems.
* Produce medical reports and ensure timely distribution to referring GPs and consultants.
* Maintain ongoing communication and collaboration with clinical staff, hospital departments, and support services.
* Adhere to GDPR and UPMC data protection standards in managing confidential information.
Required Skills and Qualifications
Our ideal candidate will possess a strong background in MS Office (Excel, PowerPoint, Outlook) and have demonstrated experience working in a healthcare, clinic, or medical administrative setting. They will also be fluent in English (written and spoken) and eligible to live and work in the EU.
Benefits
We offer a competitive total rewards package that includes base pay, performance-related pay, and premium pay where applicable. Our benefits package also includes fully paid maternity and paternity leave for new parents, a competitive pension plan, company-funded death in service benefit, and critical illness cover for all employees up to the age of 66.
About Us
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. With a global presence, we bring world-class care across continents through our UPMC International division.