Location:
County Wicklow
Position Type:
Full-Time
Salary:
Dependent on experience
About the Role:
We are recruiting on behalf of our client, a 4-star hotel in County Wicklow, for an experienced Front Office Manager. You will oversee front desk and reservations operations, ensuring a smooth and welcoming experience for all guests. The role requires strong leadership and excellent customer service skills, with the ability to motivate and manage a team effectively.
Key Responsibilities:
* Provide excellent service to guests, handling enquiries and resolving issues promptly.
* Lead and train the front desk and reservations team, fostering a positive and professional environment.
* Manage front desk procedures including check-in/check-out, room allocations, and billing.
* Coordinate with housekeeping, maintenance, and management to ensure smooth operations.
* Monitor room availability and reservations to optimise occupancy and revenue.
* Prepare reports on operations, guest feedback, and team performance.
* Ensure all team members comply with hotel policies, procedures, and safety standards.
* Build strong guest relationships, anticipating needs and exceeding expectations.
Qualifications:
* Minimum 2 years' supervisory experience in a hotel front desk or customer service role.
* Excellent communication and interpersonal skills with a professional, approachable manner.
* Strong problem-solving skills and a customer-focused mindset.
* Experience with hotel management software and Microsoft Office Suite.
* Flexible to work weekends and varied shifts.
* Passion for hospitality and delivering exceptional guest experiences.
Benefits:
* Career development opportunities and ongoing training.
* Staff discounts across hotel facilities and dining.
* Meals provided while on duty.