Customer Care Advisor
Key roles
You will advise customers on their insurance needs and make outbound calls to generate sales and renewals. The ideal candidate for this position is a highly reliable and focused individual who is looking to join a dynamic and high-performing unit.
Specific Responsibilities
Handling enquiries from customers through inbound telephone activity and email.
Responding to all customer service requirements to agreed service levels, procedures and guidelines
Providing relevant and accurate advice to customers through an in-depth knowledge of the business, and the services it provides
Meeting and exceeding your assigned individual and team targets
Resolving all queries on a first call resolution basis
Making outbound calls to generate sales and renewals
Always act in a compliant and secure manner in accordance with policy and procedures
Demonstrating a united approach to achieving goals and working as part of a successful team
Committing to future personal development and growth
Qualifications/skills
APA qualification preferred
Excellent attention to detail / accuracy
Excellent communication skills; verbal and written
Decision-making skills and sound numeric skills
Sales negotiation and administration skills highly desirable
Experience
Experience working in a pressurised environment with tight deadlines or call centre environment
Experience working positively as part of a team and in supporting and motivating others to achieve team objectives
Third Level qualification (Highly desired)
Benefits Of Working For Sedgwick In Ireland
Bike to Work Scheme
Tax Saver Travel Scheme
Discounted onsite Gym Membership (Dublin 4)
Discounted onsite Montessori (Dublin 4)
EAP – Employee Assistance Programme
Health Insurance Scheme
Life Cover
PHI – Permanent Health Insurance
Exams & Professional Membership Fees
Professional and personal development opportunities
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) as set out by the CBI. This code sets out the minimum professional standard for any person providing certain financial services, in particular when dealing with consumers. This role is classified as a Controlled function ( CF 4) and is subject to Fitness and Probity Standards, including the requirements outlined in the Individual Accountability Framework Act 2023. Successful candidates will receive training in relation to all regulatory requirements applicable to them.
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
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