Pharmacy Healthcare Advisor
We are seeking a skilled and dedicated professional to join our team as a Pharmacy Healthcare Advisor. As a key member of our healthcare team, you will be responsible for delivering excellent customer service and providing advice and information to customers on all product ranges available in the Pharmacy.
Key Responsibilities:
* Provide product information and advice to customers across all product ranges in the Pharmacy.
* Maintain good stock control, including rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
* Deliver professional and efficient customer service at all times, enhancing the relationship with customers.
* Work effectively as part of the team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required.
* Maintain cooperative and professional working relationships with colleagues at all times.
* Provide expert advice on specific over the counter medicines using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
* Be vigilant and adhere to correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
* Ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Manager.
* Participate in training and development programmes provided by the Pharmacy and be proactive in developing the job function.
Requirements:
* 1 year's experience in Pharmacy/Retail/Hospitality is preferable.
* Cashier experience an advantage.
* Excellent communication skills, both written and verbal.
* Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
* Good attention to detail is essential.
* Organised with a proven ability to multi-task successfully under pressure.
* Ability to work on own initiative and as part of a team.
* Basic IT skills are an advantage.