Job Summary
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* Manage multiple clients and ensure that all aspects of the service are maintained as per client requirements.
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* Coordinate the work, communication, and issue resolution activities with functional teams.
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* Develop and implement strategies to enhance the client experience and maintain service quality.
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Key Responsibilities
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1. Manage functional teams and coordinate their work to meet client needs.
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2. Ensure timely and accurate delivery of information and work products to clients.
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3. Participate in the development of new products and services, and collaborate with clients to implement them.
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4. Oversee the completion and publication of monthly reporting, including calculating KPI levels and reviewing monthly reporting packs.
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5. Liaise with internal departments to evaluate and implement changes in proposed regulations and ensure compliance.
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6. Manage client issues and resolve them in a timely and professional manner.
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7. Demonstrate strong client servicing skills in all interactions and maintain a positive demeanor.
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Requirements
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* A degree in a relevant discipline, along with experience in a client-focused role gained in the financial services or banking industry.
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* Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration, or banking experience will be considered.
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* Previous experience with people management and change management skills is desirable.
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* A track record of building and maintaining strong client relationships.
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* Effective verbal reasoning and numeric skills, good keyboard skills, and ability to learn systems used within the business.
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* Ability to work under pressure meeting challenging deadlines and build relationships with relevant stakeholders.
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Benefits
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* A flexible and collaborative work culture.
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* Movement within the organization is encouraged, and senior leaders are accessible.
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* A commitment to assisting the communities we serve.
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* An opportunity to work for a company committed to innovation and excellence.
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