Description
The position is onsite, requiring the team member to be on site five days a week.
At West, we are a dedicated team connected by a common purpose: improving patient lives. Our history dates back to World War II when Herman O. West solved the mass production of penicillin for the U.S. government. Through our ongoing work delivering life‑saving injectable medicines, West continues to leave a lasting mark on healthcare. How will your story help write our future?
Job Summary
The Director of Operations has primary responsibility for the operational planning of the facility and accountability for its successful execution. The role manages, directs, and coordinates day‑to‑day operations to provide a safe, reliable, and efficient facility and serves as part of a management team proactively addressing the needs of the organization.
Essential Duties And Responsibilities
Direct and lead the site leadership team, and indirectly all site employees, to meet and exceed customer requirements in terms of safety, quality, cost, delivery, and service while minimizing product costs.
Ensure products meet the requirements of approved production plans at minimal costs within quality limits and consistent with FDA, cGMP, ISO, and OSHA requirements.
Identify opportunities to improve customer service, quality, safety performance, scrap minimization, or otherwise reduce manufacturing costs using effective management, cost control techniques, and Lean Manufacturing.
Provide monthly reports and ongoing measurements of site results and various work initiatives, including progress, issues, and corrective action status.
Direct maintenance of systems and reports to permit appropriate individuals to exercise control over costs, product quality, production, and efficient utilization of capital resources and personnel.
Develop and maintain solid working relationships with the community, government agencies, and customers.
Inspire and guide employees toward excellence and continuous improvement.
Consistently enforce all site policies, practices, procedures, and guidelines.
Administer a program for safety, hygiene, and fire protection to safeguard the health and welfare of personnel and preserve the facilities.
Perform other duties as assigned based on business needs.
Comply with all laws, regulations, policies, work procedures, instructions, and safety rules.
Exhibit regular, reliable, punctual, and predictable attendance.
Act in accordance with the company’s Guiding Principles and adherence to the corporate Code of Conduct.
Comply with all local site environmental, health, and safety regulations.
Comply with all local site company policies, procedures, and corporate policies.
Education
Bachelor’s degree in business or a technical field such as engineering or supply chain management.
Work Experience
10+ years of related work experience.
Prior manufacturing experience in an industrial setting.
Preferred Knowledge, Skills And Abilities
Master’s degree preferred.
Ability to directly supervise up to 10 managers/supervisors/professional staff and indirectly manage 100+ employees to achieve on‑time, on‑budget results.
Availability to be on call and occasionally work on different shifts.
Proven general leadership and production management experience.
Understanding and experience applying Six Sigma and Lean Manufacturing principles.
Excellent negotiation and conflict resolution skills.
Effective problem‑solving and interpersonal skills.
Ability to establish and maintain good working relationships at all levels.
Proficient in computer use, including Microsoft Office.
Excellent written and verbal communication skills with all levels of employees.
Travel Requirements
20%: Up to 52 business days per year.
What We Offer
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.
Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill‑certification initiatives.
Generous Paid Time Off (PTO): Flexible vacation, personal, and holiday leave ensures employees can maintain a healthy work‑life balance and recharge effectively.
Global Career Opportunities: With facilities across North America, Europe, and Asia‑Pacific, employees have opportunities for international exposure and cross‑functional collaboration.
Inclusive & Collaborative Culture: A global workforce that values diversity, equity, and inclusion—where all voices are heard and respected in a supportive environment.
This position offers relocation assistance.
Equal Opportunity Employer Statement
West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com. Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.
#J-18808-Ljbffr