Full-time Clerical Officer - UPMC Sports Medicine DublinLocation: UPMC Sports Medicine, Santry, Dublin 9Job type: 3-Month Fixed-Term Full-time Contract of EmploymentPrimary Duties and Responsibilities:Welcomes patients and their families professionally and delivers excellence in the administration of the patient episode.Ensures that the patient is properly identified and that all records including medical record and computer record match, and are verified as correct by the patient.Ensures all paperwork including insurance documentation is accurate, signed and in order prior to patient leaving the Department.Ensures that all excess payments and regular payments are deducted as necessary.Reconciles patient payments as requested.Rotates across department as required.Verifies patient's insurance details as required.Schedules and coordinates appointments ensuring no duplicate records are created.Completes MRI requests ensuring all necessary fields are completed including insurance details.Answers the telephone professionally and according to policy.Provides administrative support to physician and physiotherapy colleagues as required.Provides a welcoming work environment for all new colleagues and assists with their training and orientation as required.Supports the retention of staff by contributing to the creation of a healthy work environment that supports teamwork.Treats colleagues, patients/families/visitors with dignity and respect at all times.Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.Ensures a quality service for patients and families by being flexible with assignments and in providing staff coverage.Actively participates in all quality initiatives.Consistently conducts self-audits of own work and shares 'good catches' with colleagues.Ensures incidents and near misses involving patients and staff are documented and reported in clinic reporting system.Welcomes change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.Maintains patient confidentiality at all times and is discrete in all dealings with patients and their families.Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family concerns/complaints immediately and seeks assistance as necessary.Contributes to team meetings and offers solutions to problems as they arise.Reads all team communication and newsletters and keeps up to date with e mails.Embraces change and participates in the implementation of new processes and procedures that will enhance departmental efficiency and effectiveness.Attends mandatory in-service training and completes required e learning (e.g. SSC Induction, Manual Handling, Fire Lecture, Hand Hygiene) and takes personal responsibility to ensure mandatory education is completed and up to date.Participates in other training programmes as required.Participates in any clinic committees, programmes and initiatives as requested. Abides by the clinic mission and values at all times and always acts as an ambassador for the clinic.Follows all clinic policies and procedures.Any other duties as assigned. Qualifications & Experience:Educated to Leaving Certificate Level or equivalentPerson Specification:Accurate data entry and keyboard skills.Previous experience of working within an acute/clinical setting desirable.Self-directed and an ability to work independentlyDiplomatic and tactful with the ability to build and maintain relationshipsA team player with an open and flexible attitudeExcellent communication skills – written and verbalProficient in the use of Microsoft Office suiteOpen to change and able to adapt to an ever-changing work environmentAbility to identify potential difficulties and formulate solutionsBe of good characterFluency in written and spoken EnglishEqual Opportunity Statement and BenefitsUPMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.At UPMC we provide a total rewards program that is not only market competitive, but fair and provides growth opportunities for all our colleagues. Compensation – Competitive pay for the work employees do – base pay, performance related pay and premium pay where applicable. Performance and Recognition – Rewards for performance that supports the goals and mission of UPMC through our annual ACES programme.Development and Career Opportunities – Opportunities for each employee to reach their career goals through continued learning and/or advancement. About UPMC UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC shapes the future of health through clinical and technological innovation, research and education. UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division — an owned and operated network of hospitals and ambulatory care centres in Italy, Ireland and Croatia. UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world. In Ireland UPMC has provided high-quality healthcare in the South East since 2006. UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut Even Hospital in Kilkenny. Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork, and Mayo. UPMC has also established a nationwide Concussion Network. UPMC's Global Technology Operation Centre is based in Kilkenny.