Principal Recruitment Consultant @ TechForce Talent | Connecting Top Talent with Leading Companies | Expertise in Talent Strategy and Client…
Location: Dublin, Ireland
Contract Type: 12+ Months
Start Date: ASAP
Work Arrangement: Onsite
Overview
We are seeking a skilled IT Support Engineer to join our client's team in Dublin on a 12-month contract. The successful candidate will provide high-quality first and second-level technical support for end users, ensuring efficient resolution of hardware, software, and mobility issues while maintaining excellent customer service standards.
Responsibilities
* Provide Level 1 and Level 2 support for workstations, laptops, and mobility devices.
* Assist with infrastructure-related tasks including installations, replacements, relocations, and removals.
* Troubleshoot and resolve hardware and software incidents for computer systems.
* Support and manage mobile devices (iPhone, iPad) for software-related issues.
* Maintain and support inventory units such as monitors, local/network printers, scanners, and docking stations.
* Manage receipt, inventory, and preparation of materials and spare parts, ensuring timely installation and feedback to users.
* Monitor production environments using dashboards and KPIs, contributing to continuous improvement of processes and documentation.
* Deliver exceptional customer service, ensuring a positive user experience at all times.
Technical & Professional Skills
* Strong technical knowledge of Windows environments, Office 2016 / Microsoft 365, MS Teams, Mail services, and collaboration tools.
* Familiarity with mobile services and Apple environments (iPhone/iPad).
* Experience in incident and request management (ITIL framework preferred).
* Ability to monitor and report on production environments and contribute to documentation improvements.
* Prior experience in IT support within a large enterprise environment.
Essential Experience & Attributes
* Minimum 3 years' experience in onsite IT support and customer service roles.
* Excellent customer service orientation, interpersonal and communication skills.
* Strong listening, analytical, and problem-solving abilities.
* Highly motivated, with a desire to learn and improve continuously.
* Organized, independent, and pragmatic approach with strong hands-on capability.
* Fluent English, both spoken and written.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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