Job Overview
The Conference and Banqueting Manager plays a crucial role in the hotel's success, delivering exceptional customer service and experiences.
Key Responsibilities
* Effectively manage conference and banqueting facilities to optimize availability and client satisfaction through meticulous planning and smooth delivery of services.
* Collaborate with Sales to comprehend event requirements and preferences.
* Plan and coordinate all aspects of conferences, banquets, and events, including meeting space, catering, audio-visual equipment, and decor.
* Act as the primary point of contact for clients throughout the execution phases of events.
* Ensure that all queries/requests are handled in a professional and proactive manner to deliver an impeccable client experience.
* Obtain feedback in a timely fashion to analyze the quality of delivery.
* Oversee and manage a team of banquet and event staff.
* Ensure that staff are properly trained and capable of delivering high-quality service.
* Develop and implement Standard Operating Procedures (SOPs) for every aspect of the C&B department.
* Maximize revenue and profitability from all market segments.
* Effectively manage and co-ordinate conference/event enquiries, databases, reports, and site inspections.
* Ensure all client charges are correctly posted and accounted.
* Maintain a high standard of cleanliness throughout the department.
* Manage the wage cost and staffing of the department in line with targets set by senior management.
* Be creative in analyzing the wedding market, identifying trends, and engaging in new wedding additions from the hotel.
* Constantly strive to better the products and services the C&B department offers.
* Work closely with the sales team to promote wedding and event sales and maximize revenues from same.
Requirements
To succeed in this role, you will need:
* Excellent communication and interpersonal skills.
* Ability to work under pressure and prioritize tasks effectively.
* Strong organizational and time management skills.
* Attention to detail and ability to maintain high standards.
* Proven experience in managing conference and banqueting facilities.
Benefits
As a member of our team, you can expect:
* A competitive salary and benefits package.
* Opportunities for career growth and development.
* A dynamic and supportive work environment.
* Recognition and rewards for outstanding performance.