Job Title: Textiles Product Quality And Assurance Manager
Dunnes Stores, Ireland's leading retailer, is seeking a passionate and experienced Textiles Product Quality and Assurance Manager to lead our efforts in maintaining the highest standards of quality and safety across our product lines.
About the Role:
* Oversee the overall quality and safety of textile products, including clothing and home goods.
* Implement and update quality control processes, test protocols, and ensure regulatory and product compliance standards are met.
* Work closely with suppliers and internal teams to drive continuous improvement and risk reduction within the business.
Responsibilities:
* Maintain and oversee the Dunnes Stores quality assurance process and portal test system for textile products with a strong focus on safety compliance.
* Direct the quality teams to deliver consistent high-quality standards across product, presentation, testing, certification, and labelling while ensuring critical path deadlines are met.
* Collaborate with product development teams to ensure that quality and safety are integrated into the design and development process.
* Lead investigations and resolution of quality and safety issues, including root cause analysis and corrective action planning and implementation.
* Engage with suppliers at senior level to resolve, agree, and implement immediate corrective action plans.
* Establish and maintain safety and quality standards and benchmarks for textile and home products.
* Work with the quality team to analyze returns to understand and act on reasons for returns and customer feedback on product quality and safety.
* Implement ongoing quality inspections in stores and warehouse arrivals where required and on a targeted basis.
* Manage, map, and monitor the supplier network, providing detailed insights and metrics on supplier performance for quality, RTM, and safety.
* Maintain a business ranking system based on key metrics, measuring suppliers' performance for quality and safety.
* Develop relationships with key suppliers to drive improvements across product quality and performance.
* Work with department heads and collaborate with suppliers to drive improvements in delivered product quality and safety through regular audits and assessments of suppliers.
* Lead, mentor, and develop a high-performing team of quality assurance and safety compliance professionals.
* Foster a culture of customer focus with continuous improvement and innovation within the team.
* Set clear goals and expectations for the team, providing regular feedback and performance evaluations.
Qualifications and Experience:
* Bachelor's or Master's degree in Textile Engineering, Quality Management, Sustainability, or a related field.
* A minimum of 10 years of experience in textile quality assurance and/or sustainability, with at least 5 years in a leadership role.
* Strong knowledge of textile production processes, materials, and quality control methods.
* Proven experience in developing and implementing sustainability strategies in the textile industry.
* Familiarity with relevant industry standards and certifications, such as GOTS, Oeko-Tex, Fair Trade, etc.
* Excellent leadership and team management skills, with the ability to inspire and motivate others.
* Strong analytical and problem-solving skills, with a focus on continuous improvement.
* Excellent communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
* Commitment to staying current with industry trends, regulations, and best practices in quality and sustainability.
Benefits:
* Competitive salary.
* Comprehensive benefits package, including employee discounts.
* Opportunities for professional development and career growth.
* A dynamic and inclusive work environment focused on sustainability and innovation.