Bereavement Support Administrator Role Overview
Our organization is seeking a Bereavement Support Administrator to provide key administrative support for our Bereavement Support Line (BSL) and Grief in the Workplace (GITW) Programme.
About BSL Administrative Support: The successful applicant will provide administrative support and technological training for BSL Volunteers. Key aspects of the role include ensuring timely follow-ups for bereaved callers, providing prompt administrative support for Volunteers, and maintaining key call traffic metrics for reporting purposes.
About GITW Program Administration: The role involves working closely with the GITW lead, liaising with organizations, and managing bookings, invoicing, and associated functions. The Bereavement Support Administrator also has responsibility for stock control and tracking of IHF print materials.
Key Responsibilities:
* Volunteer Support: Provide administrative support and resolve issues for BSL volunteers.
* Recruitment and Training: Coordinate recruitment and training of new volunteers, including refresher ongoing training.
* Ongoing Administration and Reporting: Maintain weekly metrics and produce quarterly metrics for senior management reporting.
* Grief in the Workplace Administration: Act as first point of contact for all grief in the workplace email and phone queries.
* Information Distribution: Manage stock control of IHF bereavement leaflets, pins, and cards.
Requirements:
* High level of emotional intelligence and empathy.
* Minimum of two years' experience in a similar role.
* Excellent organizational, administration, and data management skills.
* Proven ability to multi-task, be self-directed, and manage time effectively.
* Strong communication, interpersonal, and team skills.
Work Environment: Our office location is in Dublin 2. We operate a hybrid work model requiring a minimum of 2 days per week in the office.