Location:Onsite (with remote option after training)Hours:37.5 – 40 hours per weekShifts:Rotational shifts to support 24/7 operations (including occasional bank holidays)Training:Mandatory onsite training with remote work available upon successful completionBenefits:Full-time position with benefits includedAbout Arema ConnectArema Connect enables companies to deliver market-leading customer support 24 hours a day, 7 days a week. We are a people-first business—our team is our greatest asset. With one of the highest staff retention rates in the industry, our team members are experts at representing our clients' brands and delivering excellent customer experiences.About the RoleWe are currently seeking Customer Service Agents to support our Shared Services operations. You will be responsible for delivering a top-class customer experience and performing a variety of administrative tasks via telephone, email, and live chat.Key ResponsibilitiesManage customer queries via telephone, providing consistent, high-quality serviceDeliver first-contact resolution wherever possiblePerform general administrative duties accurately and efficientlyUnderstand customer needs and provide appropriate solutionsMeet individual performance goals and contribute to team targetsMaintain up-to-date knowledge of client proceduresProactively identify and report trends or issues to the management teamWhat We're Looking ForRequirements & AttributesAbility to multitask effectively in a fast-paced environmentStrong customer focus with empathy and professionalismGood time management and prioritisation skillsFlexible and adaptable to changing business needsStrong interpersonal and customer care skillsDesirable SkillsExcellent verbal and written communication skillsPrevious experience in a customer service role is an advantageA collaborative team player with attention to detailAbility to work independently while maintaining high service standardsIf you're passionate about customer care, enjoy problem-solving, and want to work in a supportive and professional environment, we'd love to hear from you.