Job Title: Systems and Operations Director
We are seeking a highly skilled Systems and Operations Director to lead the development and maintenance of our organisational systems.
About the Role
The successful candidate will play a key role in developing, implementing, and embedding organisational systems that support our operations. They will take the lead on managing projects to develop, implement, and improve our CRM system, with a focus on ensuring it meets our organisational needs.
Key Responsibilities
* Lead projects to develop, implement, and improve organisational systems, especially CRM.
* Work closely with suppliers, developers, and internal teams to ensure systems meet organisational requirements.
* Create clear documentation, user guides, and training resources to support colleagues in using systems effectively.
* Ensure all systems are accessible, inclusive, and adhere to universal design guidelines.
* Project Management: plan and deliver system-related projects from design to completion.
* Manage project timelines, budgets, risks, and stakeholder engagement.
* Involve wider team in design and testing to ensure solutions are people-centred.
* Monitor progress against agreed milestones and report to the Director of Operations.
* Operational Support: oversee operational areas or projects delegated by the Director of Operations.
* Support process improvements in administration, information management, and resource coordination.
* Data & Information Management: maintain accurate records across operational systems.
* Support the preparation of reports for funders, trustees, and stakeholders.
* Collaborate with the Governance & Compliance Team to ensure data protection, GDPR, and other compliance requirements are met.
* Health and Safety: work collaboratively with the Director of Operations, Administration, HR, Governance and Compliance to ensure Health and Safety Policies are implemented effectively.
* Oversee risk assessments and ensure staff are fully aware of, and implementing, health and safety procedures.
* Compliance Collaboration: collaborate with the Governance & Compliance Team to ensure operational processes align with organisational policies, regulatory requirements, and best practice.
* Share operational data and system insights to support audits, reporting, and compliance monitoring.
* Implement compliance recommendations within relevant operational areas.
This is a permanent role based in Dublin, Ireland, requiring the ability to work on site four days per week with the option to work remotely one day per week.