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Customer Service Agent, Dublin City Centre
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Location:
Dublin City Centre, Ireland
Job Category:
Customer Service
EU work permit required:
Yes
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Job Reference:
JN -072025-1985489_1753105346
Job Views:
6
Posted:
21.07.2025
Expiry Date:
04.09.2025
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Job Description:
We are currently hiring on behalf of our client based in Dublin 2 for a Customer Service Agent. This is a hybrid role with career progression opportunities in the motor insurance industry
This is the perfect opportunity for someone with excellent customer service skills and a passion for helping people. This position offers a fantastic in person training programme and will progress into a hybrid working model once you are fully set up and ready to go.
Working hours: You will work on a flexible rotational basis covering the core business hours 7am - 12am. Shifts will be 7.5 hours each day and there will be some weekend work involved with overtime pay!
Salary: Starting from €26,400 with shift premiums and opportunities to earn overtime
Key Responsibilities:
* Assisting customers with time sensitive issues
* Working closely with other departments to ensure quick resolutions
* Meeting KPI's and performance targets
* Handling objections and resolving customer cases
* Working closely with your colleagues to identify process improvement areas
Key Requirements:
* Minimum 1 years experience in a Customer Service role
* Exceptional communications skills
* Strong work ethic and attention to detail
* Ability to stay calm and think fast in urgent situations
* Full working authorisation in Ireland
* Available to start onsite on August 11th
Why apply?
* Great career progression opportunities with salary reviews
* Pension contributions
* Get your birthday off!
* Hybrid working post training
* Subsidised gym membership
* Mobile discounts
* Health insurance discounts
* Active sports and social club
* Employee Assistance programme
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