Overview
Please note this is a specified purpose contract for 9 months.
The CS Business Services Associate for Tekno Surgical will be responsible for providing the highest standard of customer services deliverables in line with Tekno Surgical customer service standards and industry best practice. They will be the primary link between the completion of business support requirements by the Customer Service collaboration team and the Customer Service Manager. This role involves a broad understanding of our business and the various areas where support is required. It will involve determining how our process transactions are defined, managed, measured, analyzed, improved and controlled, along with supporting the needs of the sales team. The activity for the Business Services Associate will be managed and reported upon on a monthly basis. They will handle workflow by assimilating and delegating all pertinent information from relevant stakeholders. Actions will be mainly delegated to the Associate via the business services email and standard correspondence channels.
Principal Duties and Responsibilities
* Efficient Query Management: Process a high volume of queries and requests received via group email, ensuring timely, professional, and accurate responses
* Operational Support: Provide coordinated support to the Sales Team and other operational team members as needed to ensure smooth workflows
Candidate requirements
* Demonstrates high level of attentiveness when interacting with customers
* Can prioritize cooperation and collaboration with others before acting
* A know-how, can-do attitude to implement solutions
* Has a focused nature and takes great satisfaction from being busy and productive
* Demonstrates a strong customer orientation, delivering exceptional service to meet and exceed customer expectations
* Possesses excellent communication skills
* Good administrative and IT/computing skills. Prior knowledge of Navision is an advantage
* Ensures work is executed accurately and completely with attention to detail. Previous experience in clinical, pharma or medical device support is an advantage
* A passion for developing and raising the bar on the customer experience
* The ability to provide innovative insight for Continuous Improvement
* Teamwork: Actively contribute to a positive team environment, demonstrating flexibility and enjoyment in working with teammates toward a common goal
How We’d Like To Work Together
Our core values, titled our Medtech Mindset, guide our culture and work environment:
* We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection
* We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability
* We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
Uniphar Medtech is an equal opportunities employer
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