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Cognizant is a global leader in digital transformation solutions for the Life Sciences sector. We specialize in Automation, MES, and Digital solutions to deliver stable manufacturing systems that enhance operational efficiency while ensuring compliance. Our engineering teams support Pharma 4.0 architectures across IT, OT, and IoT applications, infrastructure, and services.
About The Role
The MES Support Engineer will implement System/MES recipe changes and manage daily issues related to Electronic Batch Records, Weigh and Dispense, and Equipment Management modules on Emerson Syncade MES. The role involves working within a collaborative MES team at a large biotech manufacturing site in Cork, requiring excellent communication skills and the ability to work independently. Experience in pharmaceutical API manufacturing is desirable, and the candidate should be self-motivated with a good understanding of the business.
Responsibilities
* Maintain incident queues in ServiceNow, managing and resolving issues promptly.
* Initiate and manage Change Control activities following quality standards.
* Investigate and troubleshoot system problems, providing solutions or improvements.
* Create high-quality, well-documented configurations that are maintainable.
* Prioritize support tasks according to project schedules.
* Test new MES recipes and system changes.
* Generate validation documentation compliant with GMP and site procedures.
* Follow environmental, health, and safety procedures and assist with incident investigations.
* Maintain high integrity and quality standards in pharmaceutical production.
* Communicate effectively with internal and external stakeholders.
* The role may require Out Of Hours support in the future.
Minimum Requirements
* 3-5 years supporting IT applications, including troubleshooting, incident management, change control, documentation, and testing.
* Experience with IT applications in a GMP environment is advantageous.
* Experience with MES recipe authoring and knowledge of Emerson Syncade MES is preferred but not mandatory.
* Proficiency in programming, especially Visual Basic, and experience in configuration management.
* MS SQL Server experience is a plus.
* Ability to engage with business users to meet their needs effectively.
* Strong communication skills and ability to work across teams.
* Self-motivated and delivery-focused, with experience working with multiple teams.
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