Implementation Specialist
The role of an Implementation Specialist is to provide exceptional support to new clients during the implementation phase. This entails collaborating with a variety of stakeholders to ensure seamless onboarding in our dynamic and innovative environment.
As an Implementation Specialist, you will have the opportunity to work with a portfolio of companies operating employee share plans within a team framework. Your key responsibilities will include interacting with customers/clients on operational transactions and executing timely processing of operational transactions, including data management, reconciliation, processing, reporting, and problem-solving.
You will be responsible for organising, developing, and maintaining procedural and process documentation related to client companies' programs to ensure accurate transaction processing and minimise risk. Additionally, you will assist with data analysis and data conversion projects.
Key Responsibilities:
* Implement and manage a portfolio of companies operating employee share plans within a team framework.
* Interact with customers/clients on operational transactions and its data files related to their share plan program and execute the timely processing of operational transactions, including data management, reconciliation, processing, reporting, and problem-solving.
* Organise, develop and maintain procedural and process documentation related to client companies' program(s) to ensure accurate transaction processing and minimise risk while assisting with data analysis and data conversion projects.
* Assist in identifying new system tools and enhancements to existing systems.
* Implement projects to enhance business operation as well as act as a point of contact for client accounts during the implementation phase.
* Create and maintain excellent relations with key business partners.
* Identify innovative client solutions and support internal activity as well as assist with IT Support e.g. Single Sign On features / Reporting Module enhancements.
Requirements:
* Excellent communication skills - written and verbal
* Ability to problem solve and adapt.
* Stakeholder and project management skills
* Proven numeric, financial analysis, documentation, and procedural skills required
* Excellent computer skills including Microsoft Excel and Word
* Demonstrate commercial acumen with an ability to be innovative & pro-active
* Ability to prioritise and adhere to tight deadlines
Preferred Qualifications:
* Bachelors degree in Business/Finance or equivalent experience preferred.
* Experience in Share Plan or similar industry desirable but not required.