Job Description:
* We are seeking a highly motivated and results-driven professional to manage sales and activities, handle customer inquiries, and close sales across various products.
Key Responsibilities:
1. Sales and Activity Management:
* Collaborate with the team manager on call flows and volume management.
* Handle web enquiries and client questions, successfully closing sales across a broad range of products.
* Makes outbound calls to prospective customers to promote products, provide advice, and close sales.
2. Customer Relationship Management:
* Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments.
* Resolve any queries or issues customers may have regarding quotes or policy details.
3. Customer Service:
* Maintain a professional image and deliver service that meets or exceeds standards.
* Take ownership of your work to ensure the highest accuracy and quality.
* Respond promptly and professionally to requests and enquiries from customers, colleagues, and management.
4. Team Collaboration:
* Work cooperatively within the team to ensure all customer needs are met.
* Contribute to meeting monthly and annual team targets.
5. Compliance:
* Partner with the team manager and compliance department to ensure all file records meet required standards.