Utilize Insight CRM for lead management, client interactions, and full customer order process
Arranging best transport solutions for all orders to ensure maximum Gross Margin is achieved
Identifying leads, updating existing leads.
Nurturing leads to generate quotation opportunities or on-site meetings with Field Based Representatives.
Tracking and
updating of leads.
Keep detailed records of client communications, proposals and in Insight, ensuring all information is current and accurate.
Understand the unique needs and preferences of each customer, ensuring tailored solutions are presented with cross selling opportunities.
Provide professional and timely responses to customer inquiries and requests.
Follow up on submitted quotes and leads to maintain a steady pipeline opportunities.
Actively chase outstanding quotes and generating and following up with potential leads to secure new business.
Develop strategies for improving quote-to-sale conversion rates.
Report on quote performance and provide insights to the sales team.
The Person
Highly organized with the ability to manage multiple tasks simultaneously.
Self-motivated and capable of working independently or as part of a team.
Strong commitment to delivering excellent customer service.
Previous experience in sales support or administration.
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