About the role
We're looking for a calm, capable operator who can hold the full picture across our member experience and internal execution. You'll own the end-to-end user journey, run a simple weekly operating cadence, and make sure nothing falls between the cracks across admin, comms, events, community engagement and follow-up.
This role is perfect for someone who loves systems and standards, but is also warm and confident working with senior members and representing the brand at in-person dinners and events.
What you'll be responsible for Member journey and experience (end-to-end)
* Own and improve the member journey from onboarding through events, ongoing engagement, renewals and referrals
* Make sure every touchpoint is clear, timely, premium and consistent
* Spot drop-offs or friction and fix them fast
Weekly operating system (so execution actually happens)
* Run a weekly planning rhythm (priorities, owners, deadlines, risks)
* Maintain a lightweight tracker so everyone knows what's in motion and what's blocked
* Create clear handoffs between team members (insights to actions, events to follow-up, assets to publishing)
Community engagement and follow-through
* Turn "what we're hearing" from the community into action (introductions, nudges, targeted outreach, re-engagement)
* Ensure event engagement is strong before, during and after (attendance, connection, momentum)
* Build simple playbooks for follow-up so no member feels forgotten
Events and leadership dinners
* Support or host at leadership dinners/events as needed including facilitation of monthly virtual events.
* Ensure decisions, commitments and next steps are captured, actioned and closed out
Systems, templates and quality standards
* Build templates, checklists and playbooks for repeatable excellence
* Improve workflows and tools so the business can scale without chaos
Who you'll work with
* Founder: sales, partnerships, strategy (you will keep her out of the weeds)
* Admin/coordination: pre-event logistics, purchases, scheduling
* Finance and newsletter: internal organising, accounts, newsletter and member insights
* Creative: photography/visual assets
What we're looking for (must-haves):
* Strong operations mindset, you naturally build structure, cadence and clarity
* Excellent follow-through, you close loops and chase owners kindly but firmly
* Member-first instincts, you care about how people feel and what happens after the event
* Confident communicator in writing and in person
* Comfortable representing the brand at events and leadership dinners
* Calm under pressure and able to prioritise without hand-holding
Nice to have
* Community, customer success, programme management or events background
* Experience building a service delivery playbook or scaling a membership/community
* Comfortable being visible on LinkedIn as part of brand advocacy
What success looks like (first 90 days)
* Member journey tightened and documented, with clear standards and templates
* Delivery of KELLA promise
* Weekly operating rhythm running smoothly, nothing falls between stools
* Post-event follow-up happens within 24 hours, introductions and next steps are actioned
* Founder has noticeably more time for sales and strategic partnerships
Job Type: Part-time
Pay: €27,500.00-€37,500.00 per year
Expected hours: 20 per week
Benefits:
* Work from home
Application question(s):
* Are you based in Ireland?
Experience:
* Operations/Community: 5 years (required)
Work Location: Remote