Title: Groupage Operator (UK/IRL/UK)
Location: Dublin 15
Terms: Full-Time, Permanent, Office-Based
Package: €35,000 - €38,000, Company Pension after Probation
Duties
* Receive and process customer requirements (directly or via third parties), creating and updating job files accurately, including customs rates
* Liaise with customers, hauliers, and internal teams to manage freight changes, trailer bookings, and daily UK/European routing
* Handle departmental queries and correspondence, inbound and outbound
* Prepare shipping and transport documentation (Advice of Arrival/Delivery, PODs, manifests, CMRs)
* Create invoices, enter accruals, and work with finance to resolve invoice queries and ensure profitable, timely billing
* Maintain accurate daily use of internal systems (including Azyra)
* Complete administrative duties, reporting, and filing to support forwarding operations
* Support continuous process improvement and assist the wider team to meet KPIs and customer SLAs
* Undertake additional duties as required to meet business needs
Skills & Attributes
* Minimum of three years' experience in a shipping / freight forwarding / transport role
* Proficient in Microsoft Office packages
* Strong customer service skills
* Proactive and commercial approach
* Excellent communication skills written and verbal
* Attention to detail
* Ability to work in a team and develop strong working relationships internally and externally
* Able to work to deadlines and meet the demands of the role
* Ability to multi-task with a calm and flexible approach
* Ability to effectively prioritise work and operate in an organised manner
* Enthusiasm to learn and to progress through experience and training
* Capable of operating with minimal supervision within broad guidelines
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