Workplace Services Leadership
Transform workplace environments through exceptional operational delivery and employee experience.
Job Overview
Lead the daily functions of a flagship office, ensuring a safe, efficient, and welcoming space for employees, clients, and visitors.
Key Responsibilities
* Manage procurement, inventory control, and distribution of office supplies for optimal availability and cost efficiency.
* Provide coaching, performance feedback, and professional development opportunities to direct reports.
* Oversee third-party vendors to ensure high performance, service delivery, and alignment with SLAs.
* Ensure compliance with building codes, OSHA regulations, fire/life safety standards, and internal workplace policies.
* Serve as site emergency coordinator and co-lead safety training, drills, and incident response efforts with security.
* Oversee complex office moves, facility upgrades, and service transitions by collaborating strategically with HR, IT, Security, and executive teams.
* Foster a positive workplace culture by supporting events, communications, and programs that enhance employee engagement.
* Develop and monitor workplace KPIs to identify trends and implement data-driven improvements.
* Monitor emerging workplace trends and provide strategic recommendations to enhance services, policies, and workplace technologies.
Requirements
* Bachelor's degree in business, facilities management, hospitality, or a related field (preferred), or equivalent experience.
* 5+ years progressive experience in workplace or facilities management, including at least 2 years leading operations across multiple sites or managing a large corporate headquarters.
* Advanced proficiency in facilities management systems and technology platforms.
* Professional certifications such as PMP, FMP, or other relevant credentials are highly desirable.