Service Advisor Job Description
We are seeking a highly skilled Service Advisor to join our team. This role is critical to the smooth running of our Aftersales Department as we strive for a 5-Star Service.
* The primary responsibility of this position will be to provide excellent customer service and manage the servicing and maintenance needs of our customers.
To achieve success in this role, you must possess strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Proficiency in computer software and service management systems is also essential.
Key Responsibilities:
1. Customer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on manufacturer guidelines.
2. Service Recommendations: Communicate vehicle issues and recommend necessary repairs or maintenance while ensuring transparency throughout the process.
3. Communication: Keep customers informed about job progress, including any unexpected delays or additional work required, as well as providing timely estimates for required services.
The candidate should have strong analytical skills combined with problem-solving abilities that enable them to make sound decisions under pressure.
In addition,, a valid driver's license is mandatory. Additionally,the selected person should demonstrate true teamwork spirit by collaborating closely within departments such as sales; parts procurement etc..
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