Job Title: Customer Support Specialist
We are seeking a skilled and experienced customer support specialist to play a key role in our payroll migration project. As the first point of contact for customers, you will provide exceptional support, troubleshoot issues, and deliver walkthroughs and training to ensure seamless software adoption.
The ideal candidate will possess excellent phone manner, strong communication skills, and a customer-focused attitude. You will work closely with our team to resolve queries, share knowledge, and collaborate on projects to achieve business objectives.
Key Responsibilities:
* Provide expert-level technical support via phone and email
* Troubleshoot complex issues and provide clear guidance to customers
* Deliver comprehensive training and support to ensure software adoption
* Collaborate with the team to resolve queries and share best practices
Requirements:
* Proven experience in customer-facing roles with a strong focus on delivering exceptional service
* Excellent communication and interpersonal skills
* Strong IT skills and ability to navigate complex software systems
* Ability to work in a fast-paced environment with multiple priorities
* Knowledge of Microsoft Excel is highly desirable
What We Offer:
* A dynamic and collaborative work environment
* Ongoing training and development opportunities
* A competitive salary and benefits package