Nor Dan is currently seeking an organised, customer‑focused Service Coordinator to join our Residential Service Department at our new, state‑of‑the‑art facility in Parkwest, Dublin 12.
This is an excellent opportunity for a motivated professional to join a company that genuinely invests in its people, safety, and long‑term career development.
Why Join Nor Dan? Excellent salary and conditions for the right candidate Great Place to Work accredited employer Recently achieved ISO Health & Safety certification Brand‑new, modern offices and facilities Strong focus on career development and internal progression Supportive, team‑oriented working environment The Role As Service Coordinator, you will play a key role in ensuring an efficient, professional service experience for our residential customers, while supporting Service Engineers and Management.
Key Responsibilities Handling customer calls and emails and recording all relevant details Reviewing job records to determine warranty or chargeable service calls Liaising with the Service Team Lead regarding scheduling and call status Arranging and securing payment for chargeable call‑outs prior to scheduling Preparing quotations for service materials and labour Raising invoices and ensuring timely payment for chargeable works Processing and following up on supplier claims for faulty materials Keeping customers informed of call‑out dates and any changes Maintaining accurate records in Pipedrive CRM and the Service Call Log Monitoring Service Engineers via the Vehicle Tracking System Ordering materials required for service calls and tracking deliveries Interpersonal & Professional Skills Ability to communicate clearly and professionally with customers and colleagues Strong organisational skills with attention to detail Positive, team‑focused approach with a commitment to high service standards Comfortable working in a fast‑paced, customer‑facing environment What We're Looking For Must have previous window's and doors experience Previous experience in a service coordination, administration, or customer support role (advantageous)Strong IT skills and confidence using CRM systems A proactive, reliable, and flexible approach to work Commitment to company policies, confidentiality, and health & safety standards What We Offer Competitive remuneration package Ongoing training and development opportunities Regular performance and development reviews A modern, safe, and professional working environment The opportunity to grow your career with a respected, international brand Apply Now If you're looking to build a long‑term career with a company that values quality, safety, and people, we'd love to hear from you.