Overview
The Load Balancer Operations Team is responsible for the entire lifecycle of the platform, including the Analysis, Patching, and Operational Support of all load balancer configurations at Mastercard.
The primary responsibility of a Load Balancer Operations Engineer is ensuring infrastructure configurations and monitoring capabilities adhere to Mastercard standards, processes, availability requirements, and best practices.
Requires a deep understanding of load balancer hardware, networking, security and tools used to monitor, test and troubleshoot those technologies.
This is a hands-on role that monitors and ensures load balancer stability to achieve ******% uptime across the Mastercard enterprise network.
This role involves leading troubleshooting sessions and coordinating across multiple teams to drive the best outcomes.
Role
Maintenance and management: Perform daily administration, monitoring, and upgrading of load balancer appliances and systems.
Ensure configurations and PKI certificates are backed up and renewed.
Troubleshooting: Identify and resolve complex network and application traffic issues, including performance, resilience, and security concerns.
Interact with engineering and project teams to translate business and technical requirements into load balancer monitoring strategies.
Support the creation of solutions with high levels of innovation, cost effectiveness, quality and faster time to market.
Contribute to the overall strategy and manage complex issues within the functional area of expertise.
Develop and maintain automation around troubleshooting and overall stability of load balancer instances and configurations.
All About You
Expert at Internet/data center architecture and monitoring standards
Expert at load balancers and web application firewalls
Network Connectivity – IPv4, IPv6, port assignment
Experience with one of the following technologies: Citrix NetScaler, HA Proxy, AVI and F5 BIG-IP products preferred
Expert at SSL and digital certificates
Experience with load balancing HTTP/HTTPS
Web and Middleware experience preferred
Responsible for multiple aspects of the life cycle of the load balancing platform, including the Monitoring, Patching, and Building of all load balancer configurations at Mastercard.
Engineers are engaged to help troubleshoot and diagnose complex problems in multiple aspects of the Mastercard Global Enterprise network.
The primary responsibility is to ensure infrastructure monitoring strategies adhere to Mastercard standards, processes, availability requirements, and best practices.
This is a hands-on role that is responsible for leading troubleshooting sessions and driving these sessions to resolution.
A key responsibility is to provide training to Operations staff to educate and better position these teams for support of complex environments.
Collaborate with Business Operations and Service Delivery teams to architect complex network design solutions encompassing end-to-end application architecture that scale for strategic growth.
Experience
Position requires a Master's degree, or foreign equivalent, in Electrical Engineering, Information Technology or related, and 5 years of experience in the job offered, or as Platform Architect or related.
Alternatively, a Bachelor's degree or foreign equivalent and seven (7) to ten (10) years of progressively responsible experience.
Qualifying experience must include:
Experience with TCP/IP protocol communication.
Linux kernel commands for troubleshooting purposes and network diagnostics.
Interact with development and project teams to transform business and technical requirements into load balancer architecture design.
Develop monitoring solutions with high level of innovation and cost effectiveness.
Contribute to the overall strategy and manage complex issues within the functional area of expertise.
Develop and maintain automation around build and deployment of load balancer instances and configurations.
Experience in multi-cloud environments that include public, private and hybrid clouds.
Expert at Internet architecture and project delivery
Expert at load balancers and web application firewalls
Experience with AGILE/SCRUM project management methodologies
Network Connectivity – IPv4, IPv6, port assignment
Familiar with version control systems like GIT or SVN
Experience delivering agile projects utilizing end-to-end CI/CD pipelines
Expert at SSL and digital certificates
Expert with load balancing HTTP/HTTPS
Implement enterprise Internet connectivity
Network diagnostics, BGP, SNMP, SSH technologies
Project management methodology
Strong verbal and written communication skills
Self starter with demonstrated listening skills
Skills
Business Acumen (Advanced)
Commercial Focus (Advanced)
Computer and Platform (Advanced)
Future Focus (Advanced)
Global Perspective (Advanced)
Infrastructure (Advanced)
Innovation and Thought Leadership (Advanced)
IT Business Process (Advanced)
IT Security (Advanced)
People Leadership (Advanced)
Personal Influence (Advanced)
Project Management (Advanced)
Technical Documentation (Advanced)
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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