Senior Sales Associate
Coach, a global fashion house founded in ****, seeks an experienced Senior Sales Associate to contribute to store sales, productivity, and service using Coach selling skills and service training.
Key Responsibilities
Understand how individual productivity impacts the store
Behave like a brand ambassador
Model sales behaviors taught in company sales training programmes, including omni-channel sales and virtual selling services
Maintain high energy on the sales floor
Consistently achieve sales goals
Work with multiple customers simultaneously
Anticipate and meet customers' needs consistently
Service all customers according to the Coach Experience standards
Participate as a team member and encourage the team to meet and exceed performance standards
Build a team culture where everyone can show up as themselves and feel seen and heard
Champion company initiatives, support management decisions, and drive outstanding customer service
Demonstrate professional ethics
Qualifications
Previous management experience in a luxury retail service environment preferred; a combination of education and experience will be considered
Current knowledge of fashion trends and marketplace competition
Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and ability to read price/release sheets
Effective oral and written communication with customers and team, ability to maneuver the sales floor, and moderate stockroom lifting and store climbing requirements
Ability to work a flexible schedule, including weekends and public holidays
Eager to learn live-stream shopping techniques, introduce products, demonstrate features/benefits, and create short videos with the social selling team
Social media knowledge and a keen understanding of trends on social media platforms
Customer data acquisition – actively engage customers in signing up for Brand marketing & clienteling communications to drive repeat purchase and loyalty
Ability to work in a fast-paced environment
Strong English language proficiency (for EU)
Schedule
Flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).
Benefits
An inclusive, innovative, and fun working environment
Internal mobility & career progression
1 paid volunteering day per year and opportunities to volunteer with global projects
Learning & development opportunities with the Ambassador Programme
Regular social events
Equity, Inclusion & Diversity initiatives, including employee resource groups & regional inclusion councils
Attractive employee discount
Compelling incentive programme
Equal Opportunity Employment
Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
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