Job Description:
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As a Product Design Director, you will lead the design of our AI-driven customer service solution, Fin. This is an exceptional opportunity to shape the future of how businesses interact with their customers through innovative design and technology.
The ideal candidate will be a seasoned design leader with a proven track record of driving design excellence and delivering high-performing teams. You will partner closely with product and engineering leaders to define and ship what's next in our product roadmap.
We are looking for someone who can set and uphold an extremely high bar for craft, from UX flow to pixels to polish. You will solve problems from first principles, not templates, and help your team make hard decisions, move fast, and focus on outcomes over process.
Key Responsibilities:
* Lead a high-performing centralized design team focused solely on building Fin.
* Partner with product and engineering leadership counterparts to define and ship what's next.
* Set and uphold an extremely high bar for craft.
* Solve problems from first principles, not templates.
* Help your team make hard decisions, move fast, and focus on outcomes over process.
* Build a healthy, high-trust team culture grounded in feedback, growth, and ownership.
Requirements:
* Proven track record of driving design excellence and delivering high-performing teams.
* Strong partnership skills, with experience working closely with product and engineering leaders.
* Ability to set and uphold an extremely high bar for craft.
* Experience solving problems from first principles, not templates.
* Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams.
What We Offer:
* A competitive salary and benefits package.
* Opportunities for professional growth and development.
* A dynamic and supportive work environment.
* The chance to shape the future of customer service and experience.
About Us:
Our company is a leading provider of AI-driven customer service solutions. We are committed to delivering exceptional customer experiences through innovative design and technology.
Apply Now:
To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!