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Customer service agent

Cork
Noel Group
Customer service agent
€32,500 a year
Posted: 28 August
Offer description

Job Title:
Customer Service & Warranty Support Agent

Location:
Park West, Dublin

Salary:
Up to €32,500 per annum

The Noel Group is delighted to partner with a well-established client in the motor industry to recruit a
Customer Service & Warranty Support Agent
. This role is a fantastic opportunity to join a leading motor distributor group, offering excellent prospects for training, development, and career progression.

Responsibilities

* Handle customer queries received from multiple channels in a timely and professional manner.
* Understand and respond to customer needs, striving to exceed expectations at all times.
* Review and process warranty claims and payments with clients.
* Prepare, present, and maintain customer service and warranty reports.
* Deal with customer and warranty-related queries from B2B customers.
* Contribute as part of a dynamic, evolving team working towards shared service standards.
* Take personal ownership of enquiries to ensure customer satisfaction.

Knowledge & Skills

* Highly motivated, passionate, and customer-focused.
* Previous customer service experience within the motor industry is an advantage (training provided).
* Strong communication skills, with professionalism and warmth when engaging with customers.
* Adaptability and confidence in a fast-paced, dynamic environment.
* Prior experience in customer-facing roles required.

Critical Skills

* Customer & quality focused mindset.
* Excellent IT proficiency.
* Strong communication and interpersonal skills.
* High attention to detail.
* Proactive and willing to learn.
* Collaborative team player.
* Effective problem-solving abilities.

Package

* Salary:
€32,500 per annum.
* Schedule:
Monday - Friday, 8:30am - 5:00pm.
* Opportunities for training, development, and progression within a leading motor distributor group.

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