Main purpose of job
Our office admin and support coordinators play a key part in the customers journey, booking seating assessments with clients,supporting PS’s with data entry and forming part of the front line of inbound call answeringalong with the Customer Care team.
Key responsibilities, duties and tasks
* Answering telephone calls and emails from our customers in a timely manner
* Support with booking seating and FloorBed assessments into the relevant product specialist’s diary
* Support with booking training days for Occupational Therapists ie. Hotels, lunches ect
* Working with the product specialist team and ISC colleagues to ensure most efficient use of PS’s day
* Outbound calls and emails may be required to customers to promote assessments and demonstrations
* General support for sales team and office staff
Key goals and KPIs
* General support of office staff and product specialists
* Assessment bookings
* Answering calls
* Ensuring data entry is up to date
General expectations
* Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities.
* Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses.
* Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
* Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public.
* Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision.
Qualifications and training
Experience and knowledge
It is desirable that the postholder has:
* Customer service experience
* Administration and data entry skills
* Relevant product and industry knowledge
Skills and abilities
It is essential that the postholder has:
* Effective and confident telephone skills, with an excellent level of English
* A good understanding of geographical areas across the country
* Ability to learn to use internal diary systems and Google maps
* Ability to calculate travel time accurately between locations
* Ability to work effectively in a team
* Good ICT skills
Other requirements
It is essential that the postholder has:
* Attention to detail, with good planning and organisational skills
* Drive and enthusiasm
* Positive, confident and determined approach
* Continuous improvement mindset
* Based in Newbridge
Company laptop provided
Annual leave: 25 days per year + public holidays
Training and development opportunities
Competitive salary
About Accora:
We are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.
This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.
If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.care
Please note: we take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at info@accora.care
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