We would like to invite applications for the following full-time Permanent role,Service Support Officer - Hotel and Holiday ServiceBallinasloeThe main purpose of this role is to support the development of the IWA Hotel Holiday Service in the West of Ireland. The role will include day to day administration for the service as well supporting front line staff to deliver quality services to guests in the service. The role will include providing mentoring and coaching to staff to support service users to achieve maximum independence and community integration using a person-centered approach. To provide day to day support to the Hotel/Holiday and Respite Manager in the development, operation and expansion of person-centered holiday services in the West of Ireland, in line with the IWA standards for Holiday Services. The person will work with the Hotel/Holiday and Respite Manager and staff team to deliver the IWA Holiday service to IWA guests. For success in the above post there are a number of key relationships which must be fostered and developed. Within IWA those will be association staff, in particular the Hotel/Holiday and Respite Manager and those involved in the provision of the services, as well as direct contact with IWA guests. Externally it will involve liaison with the staff of the relevant voluntary and statutory organisations in the area, hotel staff and other local stakeholders.Main Duties and ResponsibilitiesSupport the implementation of the Associations standards for Holiday Services as directed by the Hotel/Holiday and Respite Manager.Support the Hotel/Holiday and Respite Manager in the development of IWA Holiday Services in Hotel locations in the West of Ireland.Conduct IWA identification of requirements forms, relevant risk assessments and medication support requirements with incoming guests to the holiday service.Identify and develop opportunities in partnership with guests enabling them to increase their social participation while on holiday with IWA.Support the Hotel/Holiday and Respite Manager in ongoing monitoring and evaluation of the operation of the servicesProvide day to day support and supervision to the staff team operating within the serviceProvide day to day support with personal care tasks to guests when they are attending IWA holiday services.Accompany and support guests on day trips as required by Hotel/Holiday and Respite Manager and provide personal care for them while in attendance at servicesEnsure that your responsibilities to safeguard children and adults from abuse or harm is a core aspect of your role and that IWA's Safeguarding Policies and Procedures are adhered to.Maintain working rota's and carry out day-to-day administrative duties associated with IWA Services, ensuring accurate records are kept.Mentor and support IWA staff to ensure the services meet the standards of the AssociationActively ensure that standards and practices regarding health and safety are fully adhered to in all areas of the delivery of IWA Services.Support and mentor all Holiday Support staff in their day to day dutiesAvail of opportunities to heighten the profile of IWA in the local community in order to promote a positive attitude towards disability within the communityPerform such other duties as may be assigned from time to time by the Hotel/Holiday and Respite Manager.PERSON SPECIFICATIONTraining, Experience and QualificationsQualification at Level 6 or higher such as QQI Supervisory Management Skills; BA in Social Care or equivalent (Occupational Therapist / Community Work / General Management) is essentialAt least a year of previous experience in the areas of training or facilitation is requiredAt least a year of previous experience in staff supervisionKnowledge and SkillsThe ability to make operational decisions and possess good problem-solving skills is essentialExcellent computer and administration skills (Microsoft Office & Database Management) are essentialAn awareness and understanding of the needs of people with physical and sensory disabilities or a marginalized group is desirableStrong time management and planning skillsExperience of working with people with disabilities is desirableLeadership experience is desirableExperience of Quality systems and maintenance of same an advantageA full driving licenseBehavioursThe ability to work as part of a team and on own initiativePerson centred approachAn ability to build strong relationships at all levelsStrong customer service focusBe of good characterHigh level of confidentialityFlexible Approach to workCompetenciesCommunicating and InfluencingInnovation and CreativityPlanning and OrganisingQuality and Customer FocusAdaptability, Drive and ResilienceRemuneration & BenefitsSalary between €33,993 to €51,931 DOEExcellent working conditionsTraining & Development opportunities25 days annual leaveEmployee Assistance ServiceThe closing date for applications is Friday 6th February 2026IWA is committed to promoting, maintaining, and adding to our diverse and inclusive work environment and would encourage all qualified candidates to apply.Documentary evidence of your relevant qualification(s) will be required in advance of or during the recruitment process.INDHP