Front Office Assistant Role
We are seeking an exceptional Front Office Assistant to join our hospitality team.
* Meet and greet guests upon arrival, providing a warm welcome and anticipating their needs.
* Manage the smooth operation of check-in, check-out, and cash handling procedures.
* Process online and phone reservations efficiently.
* Answer and direct calls through the switchboard with professionalism.
* Respond promptly and effectively to guest requests.
The ideal candidate will be a highly organized team player with excellent communication skills, both verbal and written, and previous experience in a similar role.
Key Responsibilities:
* Provide exceptional customer service, ensuring a memorable stay for our guests.
* Work closely with colleagues to maintain a seamless and efficient front office operation.
Requirements:
* Previous experience in a front office environment.
* Excellent communication and interpersonal skills.
* Ability to work under pressure and as part of a team.
* High level of accuracy and attention to detail.
What We Offer:
* A competitive salary and benefits package.
* Ongoing training and development opportunities.