Tech Support SpecialistLocation: Oldcastle, Co. MeathType: Full-timeRole OverviewWe are looking for a practical, customer-focused Tech Support Specialist to support our clients and internal team with hardware preparation, basic troubleshooting, and day-to-day technical queries.You'll be preparing screens, media players, Android devices, and digital signage equipment before deployment, as well as providing first-line support to customers. This is a hands-on role suited to someone comfortable with technology, problem-solving, and working in a fast-moving environment.Key ResponsibilitiesScreen & Device PreparationConfigure and prepare digital signage screens, kiosks, media players, and Android devices before installation.Install required apps, apply updates, and complete Wi-Fi/ethernet setup.Run basic tests on hardware to ensure quality and functionality.Label, package, and document prepared devices for dispatch.Technical SupportProvide first-line customer support by phone, email, and remote tools.Troubleshoot issues with Android devices, digital signage, software players, and network connectivity.Escalate complex issues to senior technicians when needed.Maintain accurate support logs and case notes.Operational SupportWork closely with the installations team to ensure equipment is ready on time.Assist with setup of demo units in-house.Coordinate with the Stores Coordinator for stock required for technical tasks.Systems & DocumentationKeep internal documentation up to date (setup instructions, checklists, FAQs).Log device serial numbers and configuration details into the management system.Continuous ImprovementSuggest improvements to setup workflows and support processes.Help test new apps, features, and hardware before customer deployment.Health & SafetyEnsure safe handling of equipment and follow company policies.Skills & RequirementsExperience with Android devices, basic IT support (helpdesk experience a bonus).Good understanding of Wi-Fi, network basics, and troubleshooting.Comfortable solving problems calmly and logically.Strong communication skills and customer-friendly attitude.Ability to follow processes and maintain accurate records.Full driving licence an advantage.Why Join Us?Work with leading digital signage and retail tech products.Hands-on role with varied tasks—never boring.Training provided on all systems, including ScreenFusion and Interpos.Room to grow into senior technical roles as the team expands.Job Type: Full-timePay: €28,000.00-€30,000.00 per yearBenefits:Company pensionOn-site parkingApplication question(s):Within Distance of Dromone Oldcastle Co MeathExperience:Help Desk (Tech): 1 year (required)Language:100% English (required)Licence/Certification:Full Driving License (required)Work authorisation:Ireland (required)Work Location: In person