Job Opportunity: Luxury Resort Reservations Specialist
We are currently recruiting a Luxury Resort Reservations Specialist to oversee the reservations process for individual and group bookings.
Main Responsibilities:
* Contribute to maximizing room revenue.
* Provide exceptional customer service and support.
* Maintain accurate records of reservations, dates, prices, market segmentation, sources, etc.
* Manage no-show and cancelled reservations in accordance with hotel policy.
* Collaborate with the Sales team to convert leads into confirmed bookings.
* Liaise with the Reservations Manager to optimize room revenue, assist with daily, weekly and monthly revenue reporting.
* Offer detailed information about hotel facilities and pricing.
* Promote and upsell estate amenities.
* Manage group blocks, cut off dates, deposits, and contracts.
Requirements:
* A minimum of two years' experience in a hotel reservations/front office role.
* Familiarity with Hotsoft is an asset.
* Excellent communication and interpersonal skills.
* An organized and efficient hospitality professional with strong multitasking ability and flexibility.