Location:
Galway, Ireland
Salary:
€35,000 – €40,000
Hours:
Monday to Friday | Day Shift
Employment Type:
Permanent
The Opportunity
Syntech Recruitment are working with a well-established precision engineering manufacturer in Galway who are looking to appoint an organised and customer-focused
Account Coordinator / Junior Account Manager
to support their growing customer base.
This position will support key customer accounts and act as a link between customers and internal departments including production, engineering, supply chain and quality.
The successful candidate will help ensure orders, quotations and customer enquiries are managed efficiently while maintaining high levels of customer service.
This role would suit someone with previous experience within a
customer service, sales support, internal sales or account coordination role within manufacturing or engineering
who is looking to further develop their commercial career.
Key Responsibilities
Support the management of customer accounts and maintain strong working relationships
Act as a point of contact for customer enquiries, orders and updates
Coordinate communication between customers and internal departments
Assist with quotations, lead times and order processing activities
Track customer orders from enquiry through to delivery
Support resolution of delivery issues, customer concerns and order changes
Maintain accurate CRM records, customer forecasts and account information
Assist with account reviews, reporting and customer performance tracking
Help identify opportunities for repeat business and account growth
Ensure customers receive timely and professional communication throughout projects and orders
Candidate Requirements
Previous experience within a customer service, account coordination, internal sales or support role
Experience working within manufacturing, engineering or industrial environments preferred
Strong communication and relationship-building skills
Good organisational and multitasking abilities
Commercial awareness and confidence communicating with customers and internal teams
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and proactive approach to problem solving
Comfortable using CRM systems and Microsoft Office packages
Desirable Experience
Exposure to precision engineering, CNC machining or manufacturing environments
Experience supporting quotations, scheduling or order coordination
Technical or engineering knowledge advantageous but not essential
Business or engineering-related qualification beneficial
What's on Offer
€35,000 – €40,000 salary depending on experience
Stable permanent position with a growing engineering business
Opportunity to develop into a more senior commercial or account management role
Collaborative and supportive working environment
Exposure to high-specification manufacturing projects and customers
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